bcd99's Privacy Policy
Your personal information is completely safe with us. Learn in detail how bcd99 collects, uses, and protects your data in this policy.
bcd99 is a secure and trustworthy online casino and betting platform for players in Bangladesh. We believe that your personal privacy is a fundamental right. This Privacy Policy ("Policy") explains how bcd99 ("we", "our", "platform") collects, uses, discloses, and protects your ("user") personal information. This policy applies to our website bcd99.lat and all associated services.
What Information We Collect
When you open an account, log in, or use our services on bcd99, we may collect the following types of information:
1.1 Information You Provide Directly
- Name, date of birth, and gender — for age verification (confirming 21+ age)
- Mobile number and email address — for account communication
- Password — always stored in encrypted form, never viewable or readable directly
- Payment-related information — bKash, Nagad, Rocket, or Upay account details (for transaction verification purposes)
1.2 Automatically Collected Information
- IP address and device identifier information
- Browser type, operating system, and screen resolution
- Browsing behavior on the site — which pages were visited and how much time was spent
- Data from cookies and similar tracking technologies
- Login time, session information, and error logs
1.3 Transaction-Related Information
- Deposit and withdrawal amounts and timestamps
- Betting history and gaming activity
- Bonus claim records and wagering progress
Why We Use Your Information
bcd99 uses your information for the following legitimate purposes:
2.1 Providing and Operating Services
- For creating, verifying, and managing accounts
- For processing financial transactions — deposits and withdrawals
- For providing bonuses, cashback, and VIP rewards
- For maintaining gaming history and account balances
2.2 Security and Fraud Prevention
- Detecting and preventing unauthorized access to accounts
- Identifying money laundering and suspicious financial activity
- Ensuring age verification — only those aged 21 or above may use the platform
- Identifying multiple accounts or bonus abuse
2.3 Responsible Gaming
- Identifying patterns of excessive gaming risk
- Implementing self-exclusion or limit-setting requests
- Providing responsible gaming information and support
2.4 Communication and Support
- Providing support via live chat and email
- Sending important account-related notifications
- Informing you about relevant promotional offers (if you have consented)
Data Storage and Security
bcd99 uses industry-standard security measures to protect your information. All data exchanged between you and our servers is secured through SSL (Secure Sockets Layer) encryption technology.
3.1 Technical Security Measures
- 256-bit SSL encryption — on all data transmissions
- Password hashing — using industry-standard algorithms
- Firewall and intrusion detection systems
- Regular security audits and vulnerability testing
- Two-Factor Authentication option
3.2 Data Retention Period
We retain your information only for as long as necessary:
- Active account information: for as long as the account remains active
- Transaction records: for a minimum of five years after closure (as required by legal obligations)
- Log files and technical data: generally up to 90 days
- Support conversations: up to one year after resolution
Sharing Information with Third Parties
bcd99 does not sell your personal information. However, information may be shared with trusted partners in certain circumstances:
4.1 Payment Service Providers
To complete financial transactions, we share the necessary information with payment providers such as bKash, Nagad, Rocket, and Upay. This information is used solely for transaction verification and is handled in accordance with the respective payment provider's own privacy policy.
4.2 Technology and Infrastructure Partners
Game software providers (such as PG Soft, Pragmatic Play, JILI, Spribe) and cloud hosting service providers may receive limited data access to deliver specific services. All of them operate under strict data protection agreements.
4.3 Legal Obligations
We may be required to disclose information to authorities in the following circumstances:
- In accordance with a valid court order or government directive
- In cases of assisting with investigations into financial fraud or money laundering
- For any legitimate need under applicable laws of Bangladesh
4.4 What We Never Do
- Your information is never sold or rented to marketing or advertising companies
- It is never used for third-party promotional purposes without your consent
- No information is shared with irrelevant or unrelated companies
Cookies and Tracking Technologies
The bcd99 website uses cookies and similar technologies to improve your browsing experience.
5.1 Types of Cookies
- Essential Cookies: Essential for maintaining login sessions and ensuring security — these cannot be disabled.
- Functionality Cookies: Remember your preferences and settings — such as language and layout preferences.
- Analytics Cookies: Collect anonymous statistics to understand which sections are used the most.
5.2 Cookie Controls
You can disable non-essential cookies by going to your browser settings. Please note that disabling certain cookies may cause some features of the site to not work properly.
Your Rights and Controls
As a user of bcd99, you have the following rights over your own information:
6.1 Right to Access Information
You can contact us at any time to find out what information we hold about you. After verifying your identity, we will provide you with a copy of your information.
6.2 Right to Correct Information
If any information in your account is incorrect or outdated, you can contact our support team to have it corrected.
6.3 Right to Delete Information
In certain circumstances, you may request the deletion of your personal information. However, we are obligated to retain some information for a specified period due to legal requirements or legitimate business reasons.
6.4 Right to Opt Out of Promotional Communications
You can stop receiving promotional emails or messages at any time. However, important account-related notifications will continue to be sent as they are an essential part of the service.
6.5 Data Portability
Upon request, we can provide a copy of your data in a structured, machine-readable format where applicable.
Protection of Minors
bcd99 strictly follows a 21+ age policy. Only those aged 21 or above may use our platform.
We do not knowingly collect personal information from anyone under the age of 21. Our age verification process ensures that all users meet the required age limit at the time of account creation.
If you become aware that a minor is using our platform, please notify our support team immediately. We will promptly close that account and delete the associated information.
International Data Transfers
Our servers and technology infrastructure may be located in various countries. Even if your information is processed or stored outside Bangladesh, we ensure that it is always kept under appropriate security measures.
For international data transfers, we ensure the following:
- All data transfers are completed through encrypted channels
- Third-party service providers operate under agreements that meet our data protection standards
- Data sharing with international partners is minimal and purpose-specific
Policy Changes and Updates
bcd99 may update this Privacy Policy from time to time. This policy may change due to legal changes, addition of new services, or security improvements.
9.1 Notifying You of Changes
For significant changes, we will notify you in the following ways:
- A notification will be sent to your registered email address
- A clear notice will be displayed on the website
- The "Last Updated" date will be mentioned at the beginning of the policy
9.2 Continuity of Compliance
If you continue using our platform after a policy change, you will be considered to have agreed to the new policy. If you do not agree to the new policy, you may request to close your account.
Responsible Gaming & Data Protection
bcd99 not only keeps your data secure — we are also committed to your overall well-being. Responsible gaming is one of our core principles.
Information related to your gaming activity (such as betting amounts, session duration, and frequency) may be used to manage responsible gaming tools. These include:
- Limit-setting tools — daily, weekly, or monthly deposit limits
- Self-exclusion option — temporary suspension of your account for a specified period
- Warnings and break reminders related to excessive gaming
For more details, visit our Responsible Gaming page.
Data Protection Contact
For any questions, requests, or complaints regarding your privacy, please contact our dedicated support team directly. We are available 24/7 to assist in both Bengali and English.
Support Email:
Instant support is also available via live chat — start a chat from any page on the site.